Shipping Information
Getting your gorgeous Waterlings to you
We're excited to get your beautiful swim nappies to your little water babe!
Here's everything you need to know about shipping.
Australian Shipping
Standard Shipping. $5.95 flat rate
- Delivered within 3-7 business days via Australia Post
- Order by 1pm for same-day dispatch
- Orders after 1pm ship next business day
- Free tracking included with every order
Express Shipping: $18.00 flat rate
- Faster delivery when you need it most
- Australia Post express rates apply
Perfect for last-minute pool parties!
We don't dispatch on weekends, but your order will be sent first thing Monday morning.
International Shipping
We love sending Waterlings around the world!
Currently shipping to:
- United States: $10 USD
- Canada: $10 USD
- United Kingdom: £8
- Ireland: £8
Delivery times: 7-14 business days (may vary).
Please note that customs duties and taxes may apply and are the responsibility of the customer.
Order Processing & Tracking
Processing Times:
- Orders typically processed within 1-2 business days
- You'll receive a confirmation email with tracking once dispatched
- Tracking may take 24-48 hours to become active
Tracking your order:
Every order includes free tracking via email. You can also check your order status anytime in your account.
Important International Information
Customs & Duties:
International orders may be subject to customs duties, taxes, and fees. These charges are your responsibility and vary by country.
Address Accuracy:
Please double-check your shipping address! We can't be responsible for orders sent to incorrect addresses, and international reshipping costs apply.
Returns:
International returns are accepted for faulty items only (must be reported within 48 hours with photos). Return shipping costs are customer responsibility unless item is faulty.
Packaging & Environment
Your Waterlings arrive in eco-friendly packaging because we care about the beautiful waters we all love to play in!
Delays & Issues
While we work hard to meet delivery estimates, sometimes external factors (weather, postal delays, customs) can affect timing. We'll always do our best to help resolve any issues.
Lost or damaged packages:
Contact us within 48 hours with photos, and we'll work with carriers to resolve the issue.
Questions?
Something not quite right with your delivery? Drop us a line at hello@waterlings.com - we're here to help make it right.
Because getting your perfect swim nappies should be as joyful as wearing them ✨
Please note:
Shipping rates and policies are subject to change. International customers are responsible for understanding their local import regulations.