Our shipping info is simple:

• Free Standard Shipping in Australia for orders over $100.
• Free Express Shipping in Australia for orders over $120.

Please contact us if you have any other questions.

Shipping Policy

At Waterlings Swim, we strive to ensure that your orders are delivered quickly, safely, and efficiently. Please read our shipping policy below for important details on how we handle shipping, delivery times, and costs.

1. Order Processing

• Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays).

• You will receive a confirmation email once your order has been dispatched, including a tracking number so you can monitor its progress.

2. Shipping Rates & Delivery Times

Shipping rates are subject to change and inform the expected delivery time. Please note that delivery times are impacted by the shipping provider and no liability is retained for shipping errors or delays by the shipping provider.

3. Order Tracking

• Once your order has been shipped, you will receive a tracking link via email. Use this link to get the most up-to-date information on your delivery status.

• If you do not receive your tracking number within 2 business days, please check your spam/junk folder or contact our support team.

4. Delays and Issues

• While we strive to meet all delivery estimates, please be aware that external factors like weather, postal delays, or courier issues may affect delivery times.

• Waterlings Swim is not responsible for delays caused by the shipping carrier or any customs processes.

• If your order is delayed beyond the estimated delivery window, please reach out to us, and we’ll do our best to assist.

5. Incorrect Addresses

• Please ensure that your shipping address is accurate at the time of purchase. Waterlings Swim is not responsible for orders shipped to incorrect addresses provided by the customer.

• If you realize you’ve made an error with your shipping address, contact us immediately, and we will do our best to update it before the order is dispatched.

6. Damaged or Lost Packages

• If your order arrives damaged, please contact our customer service team with photos of the damage within 48 hours of delivery.

• For lost or missing packages, we will work with the carrier to locate your items or arrange a replacement where possible.

7. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at sasha@waterlings.com